Privacy And Cookie Policy

This privacy statement elucidates how our organisation utilises the personal data we gather when you engage with our website

Customer Data Collection Policy

We do not gather personal information about website users except for the data provided by users when they complete forms on the website, such as contact and website registration forms.

We may use ‘cookie’ technology to enhance your online experience and enable full access to the website’s services.

Collecting Your Data

Every time you visit our website or engage with our email communications, we may automatically gather the following data:

  • Technical information: This includes your Internet Protocol (IP) address for connecting to the Internet, log in details, browser type and version, operating system, and platform.
  • Information about your visit: This encompasses the URL clickstream data, tracking your journey to, through, and from our site (along with timestamps), the pages and products you viewed or searched for, response times, error occurrences, page durations, interactions, and navigation methods.
  • Interaction with our emails: This involves tracking whether you opened the email, how many times it was accessed, and your engagement with the email’s content, including clicked links.
  • To better tailor our communications to you, we may also compile a digital data profile using publicly available information from sources like your social media profiles and third-party sources such as Companies House.

Other Data Sources

We may obtain certain information about you from other sources within our organisation or third parties to provide you with a seamless experience. For example, if you interact with any of our affiliated websites or use other services, we may receive details to associate this activity with your account.

We also partner with selected companies to help deliver and enhance our offerings. This includes organisations supporting technical operations, payments, marketing analytics, searches and more. In some instances, these partners may share limited data with us to facilitate our services according to this policy and applicable laws.

We may also obtain information about you from third-party telemarketing companies. We or our partners will reach out to you only if you have provided these telemarketing companies with your consent for us to contact you.

Using Your Data

We have legal obligations, such as verifying your identity, and we may process your personal data in the following circumstances:

  • When processing is necessary for the performance of a contract with you to provide our services.
  • When it is in our or a third party’s legitimate interests to do so.

Additionally, in some cases, we may rely on your consent for processing personal data, and we will clearly communicate this when seeking your consent.

If we ever intend to use your personally identifiable information in a manner different from what was originally stated, we will notify you via email. You will have the option to choose whether or not your information is used in a different manner. Our use of information will always adhere to the privacy policy under which the information was initially collected.

Security Of Data & Storage

This website is dedicated to ensuring the security of our users’ information. All sensitive data submitted through the website is safeguarded, both online and offline. User information is stored on secure servers within the European Economic Area (EEA) and is protected by advanced technological and operational security measures to prevent loss or misuse. When users provide information through our registration form, it is encrypted and secured using state-of-the-art encryption software, including SSL, recognised as the industry’s best.

While we make every reasonable effort to protect your personal data, it’s important to recognise that the internet is not entirely immune to security risks. Therefore, we cannot provide an absolute guarantee of the security and integrity of personal data transferred over the Internet, both to and from you.

If you have issues or questions regarding the security measures on our website, please feel free to reach out to us via email at


We retain your personal information for the duration necessary to fulfil the original purposes of its collection or for any extended period mandated by legal and regulatory obligations.


We would like to share information about our products and services that we believe may interest you. If you’ve consented to receive marketing communications, you can always opt out later.

You retain the right to cease AD Business Coaching (Accounts Direct) from contacting you for marketing. If you no longer wish to receive marketing communications, please send an email to

Data Protection Rights

We want to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You can request AD Business Coaching  (Accounts Direct) for copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that AD Business Coaching correct any information you believe is inaccurate. You also have the right to request AD Accounting Services to complete the information you believe is incomplete.

The right to erasure – You have the right to request that AD Business Coaching erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that AD Business Coaching (Accounts Direct) restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to AD Business Coaching (Accounts Direct) processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that AD Business Coaching (Accounts Direct) transfer the data that we have collected to another organisation, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please email

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please email

Cookies Policy


A “cookie” is a small text file that is stored on your hard drive and contains information about your preferences. It’s important to note that cookies do not contain any personal information about users.

Use of Cookies

Our website uses cookies to enhance your experience. Most web browsers provide settings to control cookie acceptance. Even if you configure your browser to reject cookies, you can still use our website. Additionally, certain services provided through our website, like videos or embedded content from external sources, may also use cookies on your computer.

By continuing to use this site, you are agreeing to our terms and conditions and consenting to the use of cookies as explained in our Cookies information page.

Maintaining Cookie Preferences

The majority of web browsers provide options to control cookies via their settings and preferences. Please be aware that restricting cookie usage might affect your overall user experience.

For guidance on how to manage cookie settings in well-known web browsers, you can visit the following links:

  1. Google Chrome
  2. Internet Explorer
  3. Safari
  4. Firefox


We do not intentionally gather personal data from individuals under the age of 13. If you are a parent or guardian of a child under 13 and suspect that they have shared personal information with us, please reach out to us through this link:

When personal data processing relies on consent, and we discover that the data pertains to an individual under 13, we will halt the processing and make reasonable efforts to remove the related information from our records unless consent is provided by a parent or guardian.

Privacy Policy on External Websites

Where links are provided to other websites, it should be noted that they are not and cannot be governed by our privacy statement. We cannot guarantee your privacy when you access other websites, so you should read their privacy policy if you click a link to another website.

Changes To Our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page so our users are always aware of the information we collect and how we use it.

Our privacy policy was last updated on the 1st of September, 2023.

How To Contact Us

If you have any questions about our company’s privacy policy, please do not hesitate to contact us at:
Email us at:
Call us: 0161 832 1399
Or write to us at 12 Arundel Street, Manchester, M15 4JR

Governing Law

If you want to file a complaint or if you believe our company hasn’t adequately addressed your concern, you can get in touch with the Information Commissioner’s Office (“ICO”).  Details are available at